BUSINESSNAME Terms & Conditions including Acceptable Use Policy

The Promoter

The Promoter is BUSINESSNAME | Company No: 12345678. Contact address: BUSINESS ADDRESS

If you wish to contact us for any reason, please email: BUSINESSEMAIL.

The Competition

2.1. These terms and conditions apply to all competitions listed on the Promoter’s website at WEBSITEURL (the “Website”).

2.2. All competitions are skill-based competitions and an entry fee is payable each time you enter.

2.3. To be in with a chance of winning, everyone who enters the competition (an “Entrant”) will be required to correctly answer a question or solve a problem set by the Promoter (the “Competition Question”).

Competition Entry

3.1. The competition will run between the opening and closing dates specified on the Website. These dates shall be referred to as the “Opening Date” and “Closing Date” respectively. All times and dates referred to are the times and dates in the United Kingdom.

3.2. The Promoter reserves the right to change the Opening and Closing Dates. If the Promoter does change the Opening Date and/or the Closing Date of a competition, the new details will be displayed on the Website. We will do this a maximum of 2 times and only then in exceptional circumstances to make each competition as fair as possible to all participants. An exceptional circumstance could be a UK wide internet outage or server failure, however, we would not expect any of these things to happen but rest assured should anything happen we will do our very best to make sure participants are not inconvenienced.

3.3. All competition entries must be received by the Promoter no later than the specified time on the Closing Date. All competition entries received after the specified time on the Closing Date may be disqualified without a refund.

3.4. The maximum number of entries to the competition will be stated on the Website. The number of entries you can make may be limited if the maximum number of entries is reached.

3.5. To enter the competition:

(a) go to our website and view the competition question;

(b) select your answer to the competition question and the required number of entries;

(d) complete the payment to receive your order confirmation.

3.6. All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given. Allowances for poor spelling will of course be made, but illegible entries will be excluded.

3.7. The Promoter will send confirmation that your entry has been received, and your allocated ticket number(s).

3.8. The Promoter will not accept responsibility for competition entries that are not completed, are lost, or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, postal delays, systems, satellite, network, server, computer hardware or software failure of any kind.

3.9. By purchasing entries and submitting a competition entry, you are entering into a contract with the Promoter and are agreeing to be bound by these terms and conditions.

3.10. Under the Gambling Act 2005, the availability of a free entry deems the competition does not fall within the definition of a lottery. Consequently, you may enter the competition for free by complying with the following conditions:

(a) send your entry on a postcard by first class post to the Promoter at the competition address shown on all competitions. We do not allow entries inside envelopes, a standard UK-sized postcard is 148mm x 105mm, any entry significantly different to these sizes will not be accepted, e.g. an entry on a significantly smaller or larger postcard.

(b) include with your entry:

(i) The competition you are entering as stated on the website.

(ii) your full name and date of birth;

(iii) your address;

(iv) a contact telephone number and email address registered on your account on our website; and

(v) your answer to the Competition Question.

(d) you may submit free entries for any competition however each free entry must be submitted separately. Multiple entries in one envelope or one postcard will not be accepted and will be counted as one single entry;

(e) by entering the competition, you are confirming that you meet the criteria and accept these terms and conditions;

(f) your entry must be received by the Promoter before the Closing Date. Entries received post-Closing Date will not be accepted.

(g) the Promoter will not confess receipt of your entry nor confirm if your solution to the Competition Question is correct;

(h) if the number of paid and free entries reaches the competition limit before your free entry is received, your submission will not be accepted.

(i) Entrants must have created an account on the Website for the free entry to be processed. All details on the postcard MUST resemble the details on the account and phone and email must match to receive the order confirmation and ticket number. Postal entries in violation of this term cannot be processed.

Choosing a Winner

4.1. All Entrants who answer the Competition Question correctly will be placed into a draw and the winner will be chosen by Google random draw generator. The random draw will take place live on a social media platform as soon as reasonably possible and, in any event, within 7 days of the Closing Date (“Draw Date”).

4.2. All Entrants will have their names and ticket numbers put into a spreadsheet and/or readable page. This spreadsheet/page will be visible during the live draw. If you wish to have your name censored from the spreadsheet for the live draw, please contact BUSINESSEMAIL with reasonable time left before the prize draw takes place. However, as part of the competition terms, all winners agree to be named live and on any media relating to winners that we may publish. This does not override any data protection rights you may have of course and should any winner wish to make any changes or use their right to be forgotten please email BUSINESSEMAIL.

For assistance with entries, please email us at BUSINESSEMAIL.

Eligibility

5.1. The competitions are only open to all residents in the United Kingdom aged 18 years or over, excluding:

(a) employees of the Promoter;

(b) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or

5.2. By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the competition.

5.3. The Promoter will not accept competition entries that are:

(a) automatically generated by computer; or

(b) incomplete.

5.4. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

5.5. No refunds of the entry fee will be given in any event, including;

(a) if, following your entry into the competition, you subsequently find out that you are not eligible to enter the competition or claim the Prize;

(b) if, following your entry into the competition the eligibility criteria for entering the competition or claiming the Prize changes and you are no longer eligible; or

5.6. Entrants can enter each competition as many times as they wish until the maximum number of entries per user has been submitted and until the maximum number of entries for the competition has been received. Entrants submitting free entries must submit each entry separately. Bulk entries, if received, will not be accepted and will only be counted as one single entry. Entries may be limited if the maximum number of entries for the competition is reached.

5.7. An Entry will be declared void, or the Promoter may seek recovery of the Prize (without any refund provided) if the Entrant or Winner is found to have engaged in:

(a) any form of fraud (actual or apparent);

(b) fraudulent misrepresentation;

(d) hacking or interference with the proper functioning of the website; or

(e) amending, or unauthorised use of, any of the code that constitutes the website.

The Prize

6.1. The prize for the competition is described on the Website (the “Prize”). Details of the Prize are, to the best of the Promoter’s knowledge, information, and belief, correct as of the Opening Date.

6.2. Prizes will not have a cash alternative.

6.3. Prizes are always new and as described, purchased from a reputable retail outlet and you will receive the prize in the same condition as any new product purchaser from a retailer. Price advertised as value will be the retail price at the time of posting the competition.

6.4. The Prize may be supplied by a third-party supplier (the “Supplier”). Details of the Supplier (if any) will be provided on the Website.

6.5. The Promoter reserves the right to substitute the Prize for an alternative prize (“Prize”) in the following circumstances, however please be aware that we will pay any prize irrespective of the amount of tickets sold and the full amount of any cash prize:

(a) the Prize becomes unavailable due to damage, theft, fire or any event out of our control, all of fyldecoastcompetitions.co.uk’s prizes are purchased prior to the prizes being offered with receipt in hand;

(b) other circumstances beyond the reasonable control of the Promoter make it necessary to do so;

6.6. The Prize is not negotiable or transferable.

Winners

7.1. The decision of the Promoter is final, and no correspondence or discussion will be entered into.

7.2. The Winner’s full name will be announced during the live draw. If you wish for your name to be censored on our spreadsheet or page during the live draw, please contact BUSINESSEMAIL with reasonable time left before the prize draw takes place.

7.3. The Promoter will contact the winner personally as soon as practicable after the Draw Date using the telephone number or email address provided with the competition entry. If the winner cannot be contacted, is not available, or has not claimed the Prize, within 14 days of the Draw Date the Promoter reserves the right to offer the Prize to another Entrant (“The Alternate Winner“) selected at random in the same method as before from the remaining correct entries received before the Closing Date. The Alternate Winner shall have 14 days from notification of their status by the Promoters to communicate their acceptance of the Prize. This process shall continue until a winner accepts the Prize.

7.4. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the full name and county/town of residence of major prize winners on the Website.

7.5. If you object to any or all of your full name, county/town of residence, and winning entry being published or made available, please contact the Promoter at BUSINESSEMAIL before the Closing Date. In such circumstances, the Promoter must still provide the information to the Advertising Standards Authority on request.

Claiming the Prize

8.1. You must claim the Prize personally. The Prize may not be claimed by a third party on your behalf. Details of how the Prize will be delivered to you (or made available for collection) are published on the Website, or available on request.

8.2. If your details, including contact information, change at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter via email to BUSINESSEMAIL. Notifications must include details of the competition you have entered, your old details, and your new details. If your details change within 7 days of the Closing Date, the Promoter will use your old details if it needs to try to contact you.

8.3. Any Cash Prize will be transferred directly to the winner’s nominated bank account. The winner must provide evidence that they are the sole or joint beneficiary of the bank account. Failure to do so within 14 days will result in disqualification from the competition and the winner forfeiting the prize. In such circumstances, the Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

8.4. The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the Prize.

Storage

The Promoter can store the chosen Prize free of charge for up to 30 days after notifying the Winner, at the end of which the Prize will be delivered to the Winner. If the Prize needs to be stored by the Promoter for more than 30 days, then this shall be at the entire cost of the Winner where such cost will need to be paid by the Winner to the Promoter before the Winner receives the Prize.

Limitation of Liability

Insofar as is permitted by law, the Promoter, its agents, or distributors will not in any circumstances be responsible or liable to compensate the Winner or accept any liability for any loss, damage, personal injury, or death occurring as a result of taking up the Prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

Data Protection and Publicity

11.1. By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by the Promoter or its agents and suppliers to administer the competition or as otherwise set out in the Promoter’s Privacy Policy, a copy of which is available on the Website.

11.2. If you are the Winner of the competition, you agree that the Promoter may use your name, image, and town or county of residence to announce the Winner of this competition. You further agree to participate in any reasonable publicity required by the Promoter.

11.3. If you do not wish to participate in any publicity, you must notify the Promoter before the Closing Date. This will not affect your chances of winning the Prize. If you do not agree to participate in any publicity about the competition, we may still provide your details to the Advertising Standards Authority and/or any law enforcement agencies and HMRC if requested to do so about money laundering or fraud. This is a legal requirement that we must comply with to prove that the competition has been properly administered and the Prize awarded.

11.4. If you are the Winner of the competition, you may be required to provide further personal information and proof of your identity to confirm your eligibility to claim the Prize and transfer ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such a way but by doing so you may prevent the Prize being transferred to you. In such circumstances, you will be deemed to have withdrawn from the competition and forfeit the Prize. You will not be entitled to any refund of your entry fee. The Promoter reserves the right to offer the Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

11.5. Please note that under data protection laws you are entitled to request that the Promoter does not contact you and removes your details from its database. If you make such a request, you will be withdrawing from the competition as it will not be possible to contact you if you are the winner. You will not be entitled to any refund of any entry fee if you withdraw from the competition. If you do not wish any of your details to be used by the Promoter for promotional purposes, please email the Promoter at BUSINESSEMAIL before the Closing Date.

Your Account

12.1. You must keep your account password secure and secret at all times and take steps to prevent it from being used without your permission. You must (a) memorise your password and never tell it to anyone, (b) never write your password down (including on your computer or other electronic devices) or record it in a way that can be understood by someone else, (c) destroy any communications from the Promoter concerning your password as soon as you have read them, (d) avoid using a password that is easy to guess, (e) ensure that no-one else (apart from you) uses your account while you and/or your devices are logged on to the Website (including by logging on to your devices through a mobile, Wi-Fi or shared access connection they are using), (f) log off or exit from your account when not using it, and (g) keep your password or other access information secret.

12.2. Your password and login details are personal to you and should not be given to anyone else and/or used to provide shared access e.g. over a network. You must use a password that is unique to your account, and maintain good internet security.

12.3. You must contact the Promoter immediately if you believe, suspect, or know that anyone apart from you has used your account and/or given any instruction concerning it without your permission, or if you believe, suspect, or know someone else knows your password.

12.4. If you forget your password, you can reset it by following the instructions on the Website (as long as you can provide the relevant security information requested or required by the Promoter).

12.5. The Promoter shall not be responsible and/or liable for any and/or all consequences arising out of and/or relating to any and/or all breaches of this rule 12.5. by you. Furthermore, the Promoter shall not, in any event, be responsible and/or liable for any actions and/or inactions that you may take and/or consequences that you may suffer and/or incur as a result of using and/or in connection with the Website.

Unauthorised Use and Expiry of Your Debit Card

13.1. If you notify your nominated bank (or building society) that your debit card has been used without your permission about a Competition and, and your nominated bank (or building society) asks the Promoter to return the relevant amount to your nominated bank (or building society) account, the Promoter may suspend your account and ask you to contact the Promoter. The Promoter accepts no responsibility and will have no liability for any chargebacks.

13.2. If your debit card is due to expire, the Promoter will use reasonable efforts to return the funds in your account to your debit card before midnight on the day it expires. If it is not able to do so, the Promoter will use reasonable efforts to alert you of this and you should, in these circumstances, contact the Promoter to arrange another appropriate way for the Promoter to return the funds to you.

General

14.1. The Promoter reserves the right to amend these terms and conditions from time to time. The latest version of these terms and conditions will be available on the Website.

14.2. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition and any future competitions.

14.3. The Promoter reserves the right to hold, void, suspend, cancel, or amend the Prize competition where it becomes necessary to do so.

14.4. The Website may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference and convenience only. We do not control such websites and are not responsible for their content and/or the privacy or other practices of such websites. It is up to you to take precautions to ensure that whatever links they select and/or software you download from such websites are free of viruses. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites, association, sponsorship, and/or partnership with their operators. You must not create a text hyperlink to the Website without our prior written consent.

14.5. These terms and conditions shall be governed by England and Wales law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

14.6. Under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that act) or otherwise, a person who is not a party to these terms and conditions has no rights to enforce any provision of these terms and conditions.

14.7. If any provision (or part of a provision) of these terms and conditions is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision), and will not, in itself, make the other provisions void or unenforceable.

14.8. You should print a copy of these terms and conditions and keep them for your records.

Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms tell you the rules for using our website WEBSITEURL (our site).

Who we are and how to contact us

Our site is a site operated by BUSINESSNAME (“We”). We are registered in COUNTRY under Company Number 1234567, and have our address at BUSINESS ADDRESS

We are a limited corporation.

To contact us, please email BUSINESSEMAIL.

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

Other terms may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

If you purchase goods or services from our site, participate in any promotions, or enter any of our competitions, other terms and conditions will apply which you must accept and abide by.

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, services, our users’ needs, and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge, but you may have to pay to enter our competitions.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that the content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at BUSINESSEMAIL.

How you may use content, images, and text on our site

We are the owner or the licensee of all intellectual property rights on our site and in the content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts of any page(s) from our site for your personal use and you may draw the attention of others within your family group and friends to content posted on our site.

You must not modify the paper or digital copies of any content or media you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on the information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties, or guarantees, whether expressed or implied, that the content on our site is accurate, complete, or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including posts made to our social media accounts. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users, please contact us at BUSINESSEMAIL.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you or if you enter our competitions, which will be set out in our Terms and Conditions.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, post to our social media accounts, or make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content. We may also share it, quote from it and use it to promote our site, products, and services, particularly via social media.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs, and platform to access our site. You should use your virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website to which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of the content on our site other than that set out above, please contact BUSINESSEMAIL.

Which country’s laws apply to any disputes?

These terms of use, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to deal with any disputes between us.

Changes to our Terms and Conditions

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Acceptable Use Policy

About us

This acceptable use policy sets out the terms between you and us under which you may access our website WEBSITEURL (“our site”). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

Our site is a site operated by BUSINESSNAME (“We”). We are registered in England and Wales under Company Number 1234567, and have our address at BUSINESSADDRESS

To contact us, please email BUSINESSEMAIL.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national, or international law including regulations.

In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

To harm or attempt to harm minors in any way.

To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards as set out below.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy, or re-sell any part of our site in contravention of the provisions of our terms of website use.

Not to access without authority, interfere with, damage, or disrupt:

any part of our site;

any equipment or network on which our site is stored;

any software used in the provision of our site; or

any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, for example, the ability to participate in games and competitions, comment on blog posts or post to our social media accounts (interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of our website or services is strictly prohibited to anyone under the age of 18.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to all material that you contribute to our site (contributions), and any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).

Be genuinely held (where they state opinions).

Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

Contain any material which is defamatory to any person.

Contain any material which is obscene, offensive, hateful, or inflammatory.

Promote sexually explicit material.

Promote violence.

Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

Infringe any copyright, database right, or trademark of any other person.

Be likely to deceive any person.

Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

Promote any illegal activity.

Be threatening, abuse, or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety.

Be likely to harass, upset, embarrass, alarm, or annoy any other person.

Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Give the impression that they emanate from us, if this is not the case.

Advocate, promote, or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary, or permanent withdrawal of your right to use our site.

Immediate, temporary, or permanent removal of any posting or material uploaded by you to our site.

Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

📃 Privacy Policy

At [company name] we’re committed to protecting and respecting your privacy, this policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. You should also note that by using our website, you agree to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to us

Alternatively, you can contact us by phone.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact form, when you finish the site registration form, purchase a product from our store or engage with other contact forms within our site.

What type of information do we collect from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us; it is collected by our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Use of Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your store preference. And this information helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. However, turning cookies off may result in a loss of functionality when using our website.

The main cookies used on our site:
Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

For more information on Google Analytic’s privacy policy visit here

How is your information used?

We may use your information to:

Contact you regarding queries raised in the contact form;
Progress an order you have submitted and sent you information directly related to this;
Process a donation that you have made;
Carry out our obligations arising from any contracts entered into between us;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested, and that may be of interest to you.
These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.
Process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to keep some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any suitable contract, you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the safe online capture and processing of credit/debit card transactions. If you have any questions regarding secure sales, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. Or we may transfer your information if we’re under a duty to disclose or share your data to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that we continue to protect your privacy rights

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent.

You can change your marketing preferences at any time by emailing us and asking to opt out.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the report we hold about you so that you can ensure its accuracy. You can do this by the following methods.

Send an email to request the information held about you

Any questions regarding this Policy and our privacy practices should be sent by email

Alternatively, you can Phone

Right to Erasure

Visitors/users of the site should have the ability to have all records of their data held by a business where there is no legitimate reason for that business to maintain that reason; this includes where GDPR is super-ceded by other laws governing the details obtained.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure we treat it securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

As non-sensitive details (your email address etc.) are transmitted over the Internet, they can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure the security of any information you send to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other sites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Also, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or younger. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information that you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your data, you agree to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are made with the aim of making sure that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU to provide you with those services.

Review of this policy

We keep this Policy under regular review. This Policy was last updated in May 2020.

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